The Callowland Surgery
141a Leavesden Road
Watford WD24 5DG

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Patient Survey 2013 Results

The results so far are shown below.

Total responses: 280

1Appointments
When did you last see a doctor at the Surgery?
     In the past 3 months193
 68%
     Between 3 and 6 months51
 18%
     More than 6 months ago35
 12%
     I have never been seen at the present Surgery 10%
2When did you last speak to a doctor at the Surgery?
     In the past 3 months196
 70%
     Between 3 and 6 months46
 16%
     More than 6 months ago34
 12%
     I have never been seen at the present Surgery 10%
3If you have not seen/spoken to a doctor in 6 months, why is that?
     I have not needed to see a doctor48
 17%
     I could not be seen at a convenient time00%
     I could not get to my appointment easily6
 2%
     Another reason 20%
3 a)If you selected 'Another reason', please specify
 [text response - use View Comments]
4How do you normally book your appointments at the Surgery?
     In person37
 13%
     By phone237
 86%
     By fax 00%
5How would you prefer to book an appointment at the Surgery?
     In person78
 27%
     By phone225
 80%
     By fax00%
     Online 112
 40%
6Getting through on the Phone
In the past 6 months how easy have you found the following?
6 a)Getting through on the phone?
     Have not tried6
 2%
     Very easy68
 24%
     Fairly easy131
 47%
     Not very easy53
 19%
     Not at all easy15
 5%
     Don't know 20%
6 b)Speaking to a doctor on the phone?
     Have not tried64
 23%
     Very easy57
 21%
     Fairly easy71
 26%
     Not very easy19
 7%
     Not at all easy10
 3%
     Don't know 48
 17%
6 c)Speaking to a nurse on the phone?
     Have not tried103
 39%
     Very easy21
 8%
     Fairly easy26
 10%
     Not very easy13
 5%
     Not at all easy5
 1%
     Don't know 91
 35%
6 d)Obtaining test results by phone?
     Have not tried66
 25%
     Very easy67
 25%
     Fairly easy58
 21%
     Not very easy6
 2%
     Not at all easy6
 2%
     Don't know 61
 23%
7Seeing a Doctor
In the past 6 months have you tried to see a doctor fairly quickly?
(By fairly quickly, we mean the same day, or in the next two weekdays that the surgery was open.)
     Yes190
 71%
     No68
 25%
     Cannot remember 9
 3%
8Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day, or in the next two weekdays that the surgery was open?
     Yes168
 64%
     No65
 25%
     Cannot remember 26
 10%
9If you were not able to be seen within the next two weekdays that the surgery was open, why was that?
     No available appointments68
 24%
     Unsuitable appointments15
 5%
     Appointment not with preferred doctor17
 6%
     A nurse appointment offered but preferred to see a doctor10%
     Cannot remember9
 3%
     Another reason 10%
9 a)If you selected 'Another reason', please specify
 [text response - use View Comments]
10In the past 6 months, have you tried to book ahead for an appointment with a doctor?
(By 'booking ahead', we mean booking an appointment more than two weekdays in advance.)
     Yes192
 73%
     No58
 22%
     Cannot remember 12
 4%
11Last time you tried, were you able to get an appointment with a doctor more than two weekdays in advance?
     Yes157
 65%
     No64
 26%
     Cannot remember 19
 7%
12Waiting Time for Appointments
How long after your appointment time do you normally wait to be seen?
     I am normally seen at my appointment time11
 4%
     Less than 5 minutes12
 4%
     5-15 minutes88
 32%
     16-30 minutes79
 29%
     More than 30 minutes69
 25%
     I don't have particular appointment times10%
     Cannot remember 7
 2%
13How do you feel about how long you normally have to wait?
     I don't normally have to wait long98
 36%
     I have to wait a bit too long96
 36%
     I have to wait far too long52
 19%
     No opinion / does not apply 19
 7%
14Clinical Care
The last time you saw a doctor at the surgery, how good was the doctor at each of the following?
14 a)Giving you enough time?
     Very good119
 44%
     Good106
 39%
     Neither good nor poor32
 11%
     Poor6
 2%
     Very poor5
 1%
     Does not apply 00%
14 b)Asking about your symptoms?
     Very good116
 43%
     Good121
 45%
     Neither good nor poor20
 7%
     Poor7
 2%
     Very poor20%
     Does not apply 10%
14 c)Listening to you?
     Very good126
 47%
     Good113
 42%
     Neither good nor poor19
 7%
     Poor6
 2%
     Very poor3
 1%
     Does not apply 10%
14 d)Explaining tests and treatments?
     Very good106
 40%
     Good102
 38%
     Neither good nor poor21
 7%
     Poor5
 1%
     Very poor3
 1%
     Does not apply 27
 10%
14 e)Involving you in decisions about your care?
     Very good101
 38%
     Good95
 36%
     Neither good nor poor26
 10%
     Poor6
 2%
     Very poor3
 1%
     Does not apply 29
 11%
14 f)Treating you with care and concern?
     Very good125
 46%
     Good102
 38%
     Neither good nor poor31
 11%
     Poor3
 1%
     Very poor3
 1%
     Does not apply 3
 1%
14 g)Taking your problems seriously?
     Very good122
 45%
     Good103
 38%
     Neither good nor poor26
 9%
     Poor6
 2%
     Very poor4
 1%
     Does not apply 5
 1%
15Did you have confidence and trust in the doctor you saw?
     Yes, definitely188
 73%
     Yes, to some extent54
 21%
     Cannot remember20%
     No, not at all8
 3%
     Do not know / cannot say 4
 1%
16Seeing a Nurse at the Surgery
Last time you saw a nurse at the Surgery, how good did you find the nurse at each of the following?
16 a)Giving you enough time?
     Very good121
 52%
     Good68
 29%
     Neither good nor poor11
 4%
     Poor00%
     Very poor00%
     Does not apply 32
 13%
16 b)Asking about your symptoms?
     Very good97
 43%
     Good69
 31%
     Neither good nor poor13
 5%
     Poor00%
     Very poor20%
     Does not apply 41
 18%
16 c)Listening to you?
     Very good109
 48%
     Good69
 30%
     Neither good nor poor16
 7%
     Poor00%
     Very poor20%
     Does not apply 29
 12%
16 d)Explaining tests and treatments?
     Very good102
 45%
     Good69
 30%
     Neither good nor poor15
 6%
     Poor3
 1%
     Very poor20%
     Does not apply 34
 15%
16 e)Involving you in decisions about your care?
     Very good92
 41%
     Good62
 28%
     Neither good nor poor16
 7%
     Poor00%
     Very poor4
 1%
     Does not apply 46
 20%
16 f)Treating you with care and concern?
     Very good113
 50%
     Good64
 28%
     Neither good nor poor14
 6%
     Poor3
 1%
     Very poor10%
     Does not apply 27
 12%
16 g)Taking your problems seriously?
     Very good101
 46%
     Good62
 28%
     Neither good nor poor16
 7%
     Poor10%
     Very poor10%
     Does not apply 35
 16%
17Your Overall Satisfaction
In general, how satisfied are you with the care you get at the Surgery?
     Very159
 58%
     Fairly84
 30%
     Neither satisfied nor dissatisfied12
 4%
     Quite dissatisfied15
 5%
     Very dissatisfied 10%
18Would you recommend the Surgery to someone who has just moved to your local area?
     Yes198
 73%
     Might35
 12%
     Not sure11
 4%
     Probably not13
 4%
     Definitely not11
 4%
     Do not know 20%
19Some Questions about You (The following questions will help us to see how experiences vary between different groups of the population. We assure you that your answers will be kept completely confidential.)
Are you male or female?
     Male75
 28%
     Female 191
 71%
20How old are you?
     Under 1800%
     18-249
 3%
     25-3463
 23%
     35-4454
 20%
     45-5450
 18%
     55-6446
 17%
     65-7430
 11%
     75-8411
 4%
     85 or over 20%
21What is your ethnic group?
     White British183
 72%
     White Irish10
 3%
     Any other white background18
 7%
     Mixed White and Black Caribbean20%
     Mixed White and Black African3
 1%
     Mixed White and Asian20%
     Any other mixed background4
 1%
     Indian11
 4%
     Pakistani6
 2%
     Bangladeshi10%
     Other Asian background4
 1%
     Caribbean4
 1%
     African20%
     Other Black background20%
     Chinese00%
     other ethnic group 10%
22Other Comments (It is particularly useful for us to hear about your experience of using the surgery. Please use the space below to let us know.)
Is there anything particularly good about the healthcare provided by your Surgery?
 [text response - use View Comments]
23Is there anything that could be improved?
 [text response - use View Comments]

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