The Callowland Surgery
141a Leavesden Road
Watford WD24 5DG

Useful Telephone Numbers & External Links

Patient Survey 2014 Results

Total responses: 140

1APPOINTMENTS AT THE SURGERY
When did you last see a doctor at the Surgery?
     In the past 3 months102
 73%
     Between 3 and 6 months ago21
 15%
     More than 6 months ago15
 10%
     I have never been seen at the present Surgery 00%
2When did you last speak to a doctor at the Surgery?
     In the past 3 months97
 71%
     Between 3 and 6 months ago22
 16%
     More than 6 months ago16
 11%
     I have never been seen at the present Surgery 10%
3If you have not seen/spoken to a doctor in 6 months, why is that? Please tick all that apply
     I have not needed to see a doctor16
 11%
     I could not be seen at a convenient time10%
     I could not get to my appointment easily10%
      0%
3 a)Another reason. Please specify
 [text response - use View Comments]
4How do you normally book your appointments at the Surgery? Please tick all that apply
     In person27
 19%
     By phone122
 87%
     Automated phone20
 14%
     Online 10
 7%
5How would you prefer to book an appointment at the Surgery? Please tick all that apply
     In person27
 19%
     By phone106
 75%
     Automated phone28
 20%
     Online 41
 29%
6GETTING THROUGH ON THE PHONE
In the past 6 months how easy have you found the following?
Getting through on the phone
     Have not tried8
 5%
     Very easy32
 23%
     Fairly easy57
 41%
     Not very easy20
 14%
     Not at all easy15
 10%
     Don't know 6
 4%
6 a)Speaking to a doctor on the phone
     Have not tried36
 27%
     Very easy27
 20%
     Fairly easy28
 21%
     Not very easy19
 14%
     Not at all easy2
 1%
     Don't know 19
 14%
6 b)Speaking to a nurse on the phone
     Have not tried61
 46%
     Very easy5
 3%
     Fairly easy14
 10%
     Not very easy6
 4%
     Not at all easy3
 2%
     Don't know 41
 31%
6 c)Obtaining test results by phone
     Have not tried34
 26%
     Very easy31
 24%
     Fairly easy30
 23%
     Not very easy9
 7%
     Not at all easy5
 3%
     Don't know 18
 14%
7SEEING A DOCTOR
In the past 6 months have you tried to see a doctor fairly quickly?By fairly quickly, we mean the same day, or in the next two weekdays that the surgery was open.
     Yes99
 76%
     No30
 23%
     Can't remember 10%
8Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day, or in the next two weekdays that the surgery was open?
     Yes82
 65%
     No35
 27%
     Can't remember 9
 7%
9If you were not able to be seen within the next two weekdays that the surgery was open, why was that? Please tick all that apply
     No available appointments35
 25%
     Unsuitable appointment times10
 7%
     Appointment not with preferred doctor10
 7%
     A nurse appointment offered but prefer to see a doctor10%
     Can't remember 6
 4%
9 a)Another reason, please specify
 [text response - use View Comments]
10In the past 6 months, have you tried to book ahead for an appointment with a doctor? By booking ahead, we mean booking an appointment more than two weekdays in advance.
     Yes96
 76%
     No27
 21%
     Can't remember 3
 2%
11Last time you tried, were you able to get an appointment with a doctor more than two weekdays in advance?
     Yes71
 58%
     No34
 27%
     Can't remember 17
 13%
12WAITING FOR APPOINTMENT TIMES
How long after your appointment time do you normally wait to be seen?
     I am normally seen at my appointment time3
 2%
     Less than 5 minutes5
 4%
     5-15 minutes36
 28%
     16-30 minutes35
 28%
     More than 30 minutes42
 33%
     I don't have particular appointment times00%
     Can't remember 4
 3%
13How do you feel about how long you normally have to wait?
     I don't normally have to wait long39
 31%
     I have to wait a bit too long40
 32%
     I have to wait far too long27
 21%
     No opinion / does not apply 17
 13%
14CLINICAL CARE
The last time you saw a doctor at the surgery, how good was the doctor at each of the following?
Giving you enough time
     Very good58
 47%
     Good52
 42%
     Neither good not poor9
 7%
     Poor2
 1%
     Very poor00%
     Does not apply 00%
14 a)Asking about your symptoms
     Very good55
 46%
     Good60
 50%
     Neither good not poor3
 2%
     Poor00%
     Very poor00%
     Does not apply 10%
14 b)Listening to you
     Very good63
 51%
     Good53
 43%
     Neither good not poor5
 4%
     Poor10%
     Very poor00%
     Does not apply 00%
14 c)Explaining tests and treatments
     Very good51
 42%
     Good53
 44%
     Neither good not poor4
 3%
     Poor10%
     Very poor00%
     Does not apply 11
 9%
14 d)Involving you in decisions about your care
     Very good52
 44%
     Good40
 33%
     Neither good not poor14
 11%
     Poor2
 1%
     Very poor10%
     Does not apply 9
 7%
14 e)Treating you with care and concern
     Very good60
 49%
     Good53
 43%
     Neither good not poor6
 4%
     Poor2
 1%
     Very poor00%
     Does not apply 00%
14 f)Taking your problems seriously
     Very good61
 52%
     Good39
 33%
     Neither good not poor10
 8%
     Poor4
 3%
     Very poor10%
     Does not apply 10%
15Did you have confidence and trust in the doctor you saw?
     Yes, definitely95
 78%
     Yes, some24
 19%
     Can't remember10%
     No, not at all00%
     Don't know / can't say 10%
16SEEING A NURSE AT THE SURGERY
Last time you saw a nurse at the Surgery, how good did you find the nurse at each of the following?
Giving you enough time
     Very good48
 42%
     Good34
 30%
     Neither good nor poor10%
     Poor00%
     Very poor2
 1%
     Does not apply 28
 24%
16 a)Asking about your symptoms
     Very good40
 35%
     Good31
 27%
     Neither good nor poor3
 2%
     Poor00%
     Very poor3
 2%
     Does not apply 35
 31%
16 b)Listening to you
     Very good40
 36%
     Good36
 32%
     Neither good nor poor3
 2%
     Poor00%
     Very poor2
 1%
     Does not apply 30
 27%
16 c)Explaining tests and treatments
     Very good40
 36%
     Good30
 27%
     Neither good nor poor5
 4%
     Poor00%
     Very poor2
 1%
     Does not apply 33
 30%
16 d)Involving you in decisions about your care
     Very good36
 32%
     Good32
 28%
     Neither good nor poor5
 4%
     Poor00%
     Very poor2
 1%
     Does not apply 37
 33%
16 e)Treating you with care and concern
     Very good48
 42%
     Good35
 30%
     Neither good nor poor10%
     Poor00%
     Very poor2
 1%
     Does not apply 27
 23%
16 f)Taking your problems seriously
     Very good37
 33%
     Good32
 29%
     Neither good nor poor3
 2%
     Poor00%
     Very poor3
 2%
     Does not apply 35
 31%
17YOUR OVERALL SATISFACTION
In general, how satisfied are you with the care you get at the Surgery?
     Very65
 52%
     Fairly51
 41%
     Neither satisfied not dissatisfied7
 5%
     Quite dissatisfied10%
     Very dissatisfied 00%
18Would you recommend the Surgery to someone who has just moved to your local area?
     Yes92
 75%
     Might19
 15%
     Not sure6
 4%
     Probably not4
 3%
     Definitely not10%
     Do not know 00%
19SOME QUESTIONS ABOUT YOU
The following questions will help us to see how experiences vary between different groups of the population. We assure you that your answers will be kept completely confidential.
Are you male or female?
     Male39
 30%
     Female 89
 69%
19 a)How old are you?
     Under 1810%
     18-245
 3%
     25-3425
 19%
     35-4425
 19%
     45-5427
 20%
     55-6423
 17%
     65-7420
 15%
     75-843
 2%
     85 or over 00%
19 b)What is your ethnic group?
     White British82
 65%
     White Irish5
 4%
     White - other background14
 11%
     Mixed - White & Black Caribbean3
 2%
     Mixed - White & Black African00%
     Mixed - White & Asian3
 2%
     Mixed - other background10%
     Asian or Asian British - Indian4
 3%
     Asian or Asian British - Pakistani3
 2%
     Asian or Asian British - Bangladeshi00%
     Asian or Asian British - other background3
 2%
     Black or Black British - Caribbean3
 2%
     Black or Black British - African10%
     Black or Black British - other background00%
     Chinese00%
     Other ethnic group 3
 2%
19 c)OTHER COMMENTS
It is particularly useful for us to hear about your experience of using the surgery.
Is there anything particularly good about the healthcare provided by your surgery?
 [text response - use View Comments]
19 d)Is there anything that could be improved?
 [text response - use View Comments]

Download PDF

Go back